At Auto Leather and Foam (Pty) Ltd trading as ProTrim Automotive, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below.

1. Order Processing

Orders are processed after payment has been successfully received and verified. Processing times may vary depending on product availability, order volume, and whether items are custom-made or special order.

• Standard products: typically processed within 1–3 business days
• Custom-made or made-to-order products: processing times may vary and will be communicated where applicable

Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping Methods & Delivery

We work with trusted courier and delivery partners to ship products to customers as efficiently as possible. Delivery timeframes may vary depending on destination, courier availability, and external factors.

Estimated delivery times:

• Local deliveries within South Africa: 2–7 business days
• Remote or outlying areas: delivery may take longer
• International shipping (if available): delivery times vary by country and customs clearance

Delivery estimates are provided for guidance only and are not guaranteed.

3. Shipping Costs

Shipping charges are calculated at checkout unless otherwise stated. Promotions offering free shipping may apply to selected orders, products, or locations.

4. Order Tracking

Where available, tracking information will be provided once your order has been shipped so that you can monitor delivery progress.

5. Delays

While we aim to deliver all orders within estimated timeframes, Auto Leather and Foam (Pty) Ltd trading as ProTrim Automotive is not responsible for delays caused by:

• Courier disruptions
• Weather conditions
• Public holidays
• Customs delays
• Incorrect delivery information supplied by customers
• Events beyond our reasonable control

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details. We are not liable for failed deliveries, delays, or additional costs caused by incorrect or incomplete shipping information.

7. Damaged or Missing Deliveries

If your order arrives damaged, incomplete, or appears lost in transit, please contact us within 48 hours of delivery (or expected delivery for missing parcels) with your order details and supporting photos where applicable.

8. International Shipping

If international shipping is offered, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their local authorities.

9. Ownership & Risk

Ownership and risk of loss for products pass to the customer once the order has been delivered to the shipping address provided.

10. Contact Information

For shipping-related questions, please contact Auto Leather and Foam (Pty) Ltd trading as ProTrim Automotive using the contact information listed on our website.