Refund policy

At ProTrim Automotive, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Returns Eligibility

We accept returns for eligible products within 7–14 days of delivery (you can adjust this timeframe) provided that:

The item is unused, uninstalled, and in its original condition
The product is returned in its original packaging
Proof of purchase or order confirmation is provided
The item is not damaged due to misuse, improper installation, or unauthorized modifications

2. Non-Returnable Items

The following items may not be returned unless defective or incorrectly supplied:

Custom-made or made-to-order products
Special-order automotive parts or accessories
Installed, used, altered, or damaged items
Clearance or sale items (unless required by law)

3. Fitment Responsibility

Customers are responsible for confirming vehicle compatibility, measurements, and product fitment before placing an order. ProTrim Automotive is not responsible for returns resulting from incorrect product selection unless the product supplied differs from the order placed.

4. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact ProTrim Automotive within 48 hours of delivery with:

Your order number
Description of the issue
Clear photos of the product and packaging

We will review the issue and, where applicable, arrange a replacement, repair, store credit, or refund.

5. Refunds

Once a returned product is received and inspected, we will notify you regarding approval of your refund. If approved:

Refunds will be processed to the original payment method
Processing times may vary depending on your payment provider or bank
Original shipping fees may be non-refundable unless the return is due to our error

6. Exchanges

We may offer exchanges for defective, damaged, or incorrectly supplied items, subject to stock availability.

7. Return Shipping

Unless the return is due to an error by ProTrim Automotive, incorrect shipment, or defective goods, customers may be responsible for return shipping costs.

8. Order Cancellations

Orders may be cancelled before shipment or processing begins. Custom-made or special-order products may not be cancelled once production or sourcing has started.

9. Liability Disclaimer

ProTrim Automotive is not responsible for damages or losses resulting from improper installation, misuse, incorrect fitment selection, or unauthorized product modifications.